Kowalski, C. ., McQuillan, D. ., Chawla, N. ., Lyles, C. ., Altschuler, A. ., Uratsu, C. ., … Grant, R. . (1969). ’The Hand on the Doorknob’: Visit Agenda Setting by Complex Patients and Their Primary Care Physicians. Journal of the American Board of Family Medicine : JABFM, 31(1), 29-37. https://doi.org/10.3122/jabfm.2018.01.170167 (Original work published 1969)